Privacy Policy 

The Ruby Reset 

Last updated: 15 April 2026 

1. Introduction 

The Ruby Reset (“I”, “me”, “my”) is committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and protect your personal data when you visit www.therubyreset.co.uk, enquire about services, or work with me. 

I operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

2. Who I Am 

Business name: The Ruby Reset 

Location: Glasgow, Scotland, United Kingdom 

Email: karen@therubyreset.co.uk 

I am the data controller responsible for your personal data. 

I am registered with the UK Information Commissioner’s Office (ICO) as a data controller. 

ICO registration number: ZC070290 

3. What Data I Collect 

Information you provide directly: 

Name 

  • Email address 

  • Phone number 

  • Home address (for in-home services) 

  • Any details you share in enquiry forms, emails, or messages 

Information collected automatically: 

  • IP address 

  • Browser type and device information 

  • Pages visited and time spent on the site (via cookies/analytics) 

4. How I Use Your Data 

I use your data to: 

  • Respond to enquiries and provide service information 

  • Schedule and manage bookings 

  • Deliver in-home decluttering and organisation services 

  • Communicate with you about appointments 

  • Send occasional emails (if you have opted in) 

  • Improve my website and services 

Lawful bases for processing: 

  • Consent – when you submit a form or opt into emails 

  • Contract – when you book a service 

  • Legitimate interests – to run and improve my business 

5. Scheduling & Communication Tools 

I use trusted third-party tools to run my business efficiently: 

  • Acuity Scheduling – to manage bookings and appointments 

  • Email marketing platform (e.g. Mailchimp or similar) – to send emails if you have opted in 

These providers may store your name, contact details, and booking information securely on my behalf. They only process your data to deliver their services and are GDPR-compliant. 

6. Analytics & Website Tracking 

I use Google Analytics to understand how visitors use my website and to improve the experience. 

Google Analytics collects information such as: 

  • Pages visited 

  • Time spent on the site 

  • Device and browser type 

This data is anonymised and does not directly identify you. 

7. How Your Data Is Stored 

Your data is stored securely using appropriate technical and organisational measures. 

I only keep your personal data for as long as necessary to: 

  • Deliver services 

  • Meet legal, tax, or accounting requirements 

  • Resolve any disputes 

8. Sharing Your Data 

I do not sell, rent, or trade your personal data. 

Your data may be shared with trusted third parties where necessary, including: 

  • Scheduling and booking platforms 

  • Email communication providers 

  • Website hosting services 

  • Professional advisors (e.g. accountant, if required) 

All third parties are required to keep your data secure and confidential. 

9. Photography & Before/After Images 

As part of my work, I may take photographs of spaces before and after a session. 

These images are used to: 

  • Track progress 

  • Maintain records of work completed 

  • (With permission) share results on my website or social media 

Consent is always requested in advance. 

No identifiable personal items or information will be shared without explicit permission 

You can decline photography at any time 

You can withdraw consent for use of images at any time by contacting me 

Your comfort and privacy in your home are always respected. 

10. Cookies 

My website uses cookies to improve your browsing experience and understand how the site is used. 

These may include: 

  • Essential cookies (for website functionality) 

  • Analytics cookies (e.g. Google Analytics) 

You can control or disable cookies through your browser settings. 

 

11. Your Rights 

Under UK GDPR, you have the right to: 

  • Access the personal data I hold about you 

  • Request correction of inaccurate data 

  • Request deletion of your data 

  • Object to processing 

  • Request restriction of processing 

  • Withdraw consent at any time 

To exercise any of these rights, please contact me. 

12. Data Security 

I take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. 

However, no system is completely secure, and I cannot guarantee absolute security. 

13. Third-Party Links 

My website may contain links to other websites. I am not responsible for their privacy policies or practices. 

14. Changes to This Policy 

I may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. 

15. Contact 

If you have any questions about this Privacy Policy or how your data is handled, please contact: 

The Ruby Reset 

Email: karen@therubyreset.co.uk